We are confident you will be happy with your purchase. We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by logging onto your account. If your order is not en-route to you, or in the unlikely event that a product arrives damaged or faulty, please e-mail us at firstname.lastname@example.org or call our Customer Services team on 01273 325666.
We will ask you to return the product and, within 7 working days of our receipt of the returned goods, will refund your credit or debit card. Any refund due to a fault or other defect will include reimbursement of the applicable delivery charges. If you are not completely happy with your product for any other reason, you may return the product to us within 7 working days of receipt for a full refund but we shall not reimburse the cost of returning the product.