CUSTOMER SERVICES TEAM
Our dedicated team will be happy to help you with any queries you may have regarding your order, general product information or the location of your nearest stockist or practitioner. Feedback on products or service is also welcome. Either e-mail customerservices@tisserand.com or call 0044 1273 325666 (from overseas) or 01273 325666 (from the UK) between 9am-5pm, UK time, Monday to Friday (excluding UK Bank Holidays). If you call outside these hours, please leave your name and daytime telephone number and we will call you back the next working day.

PAYMENT

BY CARD We accept the following debit and credit cards through our online shop:         BY PHONE Please call 0044 1273 325666 (from overseas) or 01273 325666 (from the UK) between 9am-5pm (UK time), Monday to Friday (excluding UK Bank Holidays) and our Customer Services team will be happy to take your order and card details. If you call outside of the hours stated, please leave your name and daytime telephone order and we will get back to you the next working day to take your order. BY POST Either write to us at AROMATHERAPY PRODUCTS LTD, NEWTOWN ROAD, HOVE, EAST SUSSEX BN3 7BA, UK, or use the ordering section of our Mail Order Price List and send it to this address. Remember to enclose your completed cheque (in pounds sterling only).

SECURITY
We will make reasonable efforts to keep your information secure by using the latest payment systems and technologies, so that no unauthorised individual or company can access credit/debit card information entered on our site. We keep no record of your credit/debit card number, so you will need to re-submit this information every time you place an order. If you have any queries, please call our Customer Services team.

ADVICE
We do not warrant that the information provided in this website is complete or accurate, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information. We shall not be responsible for any harm caused by the improper use of the products or any negative consequences experienced unless such harm or negative consequences are caused by our negligence. When you purchase products, you should ensure that they are suitable for you and that you use them in accordance with the instructions provided. Please note that there are contra-indications for the use of some of our products, particularly for example during pregnancy.

ORDER PROCESS
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

When we receive your order we will give you an order reference number and details of the products you have ordered. We will confirm the order details to you in an e-mail. Please note that this e-mail will be an acknowledgement only and does not mean that we have accepted your order.

When we accept and process your order we will send you a second e-mail. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you this second e-mail, which will contain details of how we will deliver your products to you. Alternatively, we may decline all or part of your order for any reason, in which case we will notify you as soon as practicable.

DELIVERY & POSTAGE CHARGES
We will process and despatch your order as quickly as possible. Please allow extra time during busy sale periods such as December. We do everything we can to meet the delivery times specified in this section. However, delivery times may occasionally be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

The appropriate delivery charge is shown at checkout. Very occasionally, different products in the same order may be delivered separately. If we are not able to deliver all the products together we will not charge you extra delivery costs.

RETURNS
We are confident you will be happy with your purchase. We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by logging onto your account. If your order is not en-route to you, please contact us. In the unlikely event that a product arrives damaged or faulty, please e-mail us at customerservices@tisserand.com or call our Customer Services team. We will ask you to return the product and, within 7 working days of our receipt of the returned goods, will refund your credit or debit card. Any refund due to a fault or other defect will include reimbursement of the applicable delivery charges. If you are not completely happy with your product for any other reason, you may return the product to us within 7 working days of receipt for a full refund but we shall not reimburse the cost of returning the product.

OVERSEAS ORDERS
We welcome orders from overseas customers. However, we are unable to accept orders from the following countries: Australia, Bulgaria, China, Cyprus, Greece, Ireland, Japan, Korea, Mexico, Norway, New Zealand, Singapore, Slovenia, Spain, Taiwan and UAE. The shopping cart will automatically block any order that has a shipping address in the restricted countries list.

If you reside in any of the above countries and wish to purchase goods locally or have goods delivered to or within one of the restricted countries, please contact us for details of your local distributor.

Tisserand.com does not collect any import taxes and/or duties that governments might impose on products shipped to that country, so you are advised to make appropriate arrangements.

TRANSACTIONS THROUGH THIS SITE
All transactions through this site are subject to our terms and conditions. By using Tisserand.com you signify your agreement to be bound by these terms and conditions. These terms were last updated on 30 October 2007. We recommend that you print and keep a copy of these terms and conditions for future reference. You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them. Please read them carefully and make sure that you understand them before you order any products. They do not affect your legal rights.

We may change these terms and conditions at any time for commercial or legal reasons. Any changes will take effect on the date that they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

YOUR ACCOUNT
Please ensure that the details you provide us are correct. You can update your information by clicking on My Account.

By registering with Tisserand.com, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer to prevent unauthorised access to your account. Please ensure that your password is kept confidential and secure. If you have any reason to believe that your password is being, or likely to be, misused in an unauthorised manner, you should change your password as quickly as possible and e-mail us at customerservices@tisserand.com. Please make a note of our privacy policy.

Tisserand.com reserves the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion.

PRICING
All prices and charges on this site are in UK pounds. They include any UK VAT payable, but exclude delivery charges - please see the Delivery section. The total cost of your order shall be the price of the products you order plus any applicable delivery charge. All of these will be set out clearly at check-out before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

Payment shall be deducted from your credit or debit card when we despatch your order to you. We accept payment by Visa, Mastercard, Maestro, Solo and Delta.

We try very hard to ensure that all the information on this site is accurate. However, just occasionally, an error may occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We may also at our sole discretion, choose not to provide you with the product or service if there has been an error in its description or price.

ACCESS TO TISSERAND.COM
We will always do our best to ensure that access to the website is uninterrupted and that transmissions are free from errors (although, due to the nature of the internet, we cannot guarantee this). Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

COPYRIGHT
All content, copy, images trademarks, logos and database compilations on this website are the property of Tisserand.com or its content suppliers, and are protected by UK and international copyright and database right laws. Reproduction, re-using or re-posting of content, copy, images, trademarks, logos or database compilations, for commercial use or otherwise, is unauthorised and will constitute an infringement of copyright.

GENERAL TERMS AND CONDITIONS
We do not accept amendments to these Terms and Conditions.

We do not accept orders from children (meaning persons under the age of 18 years).

You may not transfer any of your rights or obligations under these Terms and Conditions to another person without our prior written consent. We can transfer all or any part of these Terms and Conditions to another organisation, but your rights under these Terms and Conditions will not be affected.

If these Terms and Conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued.

If, at any time, we do not require you to comply with any part of these Terms and Conditions, this will not prevent us from doing so in the future.

If any part of these Terms and Conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the Terms and Conditions will not be affected.

Your data protection rights are set out in our Privacy Policy.

We are required by law to tell you that sales can be concluded in the English language only and that no public filing requirements apply.

We cannot be held responsible for any delay or failure to comply with our obligations if the cause for this delay or failure is beyond our reasonable control. This does not affect your statutory rights.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. If you are a consumer and you do not live in England or Wales, you can choose for your local law to apply.

We do not exclude or restrict our liability for death or personal injury resulting from our negligence or that of our agents and nothing in this clause shall operate to exclude, restrict or limit this liability. We will not in any event be liable for: (a) any economic loss or damage (including loss of profit, revenue, business, contract, goodwill, or other financial loss); or (b) any indirect or consequential loss or damage which is not reasonably foreseeable as likely to occur in the ordinary course of events. Each provision of this clause operates separately. If any part is disallowed or found to be ineffective by any court or other competent body, the other parts will continue to apply.

COMPANY INFORMATION
Aromatherapy Products Ltd, Newtown Road, Hove,
East Sussex, England BN3 7BA