- Aromatherapy Products Limited ("Tisserand") takes your privacy seriously. Tisserand collects certain types of information about its website users and customers and it is important that you understand the terms on which that information is collected. The terms of this privacy statement explain the types of information collected, how it is used, protected and disclosed and how you can correct or change it.
- From time to time we may make changes to this privacy statement so please review it frequently. We will post the revised statement on this website when it is changed and will endeavour to make sure that the changes are posted before they take effect. If we do make material changes to this statement we will let you know by email and/or by posting a notice on our homepage.
- By using this website or purchasing Tisserand's products and services, you consent to the privacy practices described in this statement.
The Information We Collect and How We Use it
- There are areas in our website where we ask you for certain information. The information collected includes your name, your email address, postal address, telephone number. You will be asked to choose a password which you must keep secure and you must never disclose it to anyone. Tisserand will never send you emails asking you for your password.
- During the purchase process you will be asked to provide your credit/debit card details and billing information. We will store your billing/invoice and shipping addresses but do not store your payment card information. This is not stored and you will need to enter this information each time you purchase from us.
- Tisserand may also receive information about you from other sources and add this to the information you have given us.
- By providing us with the information when you purchase our products, you can create a profile which you can then amend as necessary and which avoids your having to provide the information every time you wish to purchase something from us.
- Tisserand needs the information we collect about you to:
- provide the products you have requested and to help identify services and/or products with which we could provide you from time to time
- identify you when you make enquiries
- respond to user support enquiries
- anticipate and resolve problems with our website
- to customise the content you see
- to enhance the user experience by using tracking information to determine how well each page performs overall based on aggregate user demographics and traffic patterns to those pages;
- carry out marketing analysis and customer profiling and create statistical and testing information; and
- to contact you in any way (including by email, mail, telephone, text or multimedia messages) about our, the Tisserand Institute's and other people's products and services, [promotions and competitions] and about updates to the site.
- Additionally we may use aggregate information. Aggregate information is data we collect about a category or group of services or users which does not identify individual users or from which individual user identities have been removed. Aggregate data may include anonymous site usage statistics or demographic information such as the first part of a postcode (eg GU12), age, gender, preferences and survey information. Information about how you use our website may be collected and combined with information about how others use the website but personal information will not be included in the resulting data. Aggregate data helps us understand trends in our users' needs so that we can better consider new features or otherwise tailor our website. We may use and share this anonymous and aggregate data about our website with third parties for various purposes.
Sharing and disclosing information
- We may share your personal information with third party service providers who assist us in providing internal functions necessary to operate our business. These functions may include:
- processing orders and validating information you give us;
- compiling statistics and reports for our internal purposes;
- transmitting newsletters and communications on our behalf or assisting in fulfilling; and
- responding to requests that we receive from our subscribers and users.
In all cases we limit the information shared with our third party service providers to that which is necessary to carry out those functions and they will be under a strict obligation not to use your personal data for any other purposes.
- Information about our users and our websites is one of our most important business assets. Consequently we may disclose information about our users, including personal information, to interested third parties and their professional advisers (and may sell or otherwise transfer such information to such third parties) in anticipation of and/or in connection with of any business transactions affecting us. These could include without limitation, a share sale, merger or acquisition, entering into a joint venture or other co-operative arrangement, creation of a separate business to provide the website or fulfil products; financing transactions, a sale of company assets as well as in the event of an insolvency, bankruptcy or receivership.
- In addition to the other disclosures we have referred to in this statement or elsewhere in our terms and conditions, we may make disclosures which are reasonably necessary to:
- comply with the law, any regulatory requirement, court order or other legal process;
- defend or take any legal proceedings;
- protect or defend our rights or property, or that of others; or
- enforce any agreement you may have with us to buy our products.
Further information about Marketing
- By providing us with your email address you agree to receive marketing emails from Tisserand about its own and third party services but you may notify us at any time (including when you provide us with your email address) that you do not wish to receive marketing material.
- You agree to our sending targeted marketing materials to you where we consider you fit the profile of those individuals to whom the relevant products or services are aimed.
- You should be aware that if you respond to third parties about offers and services referred to in Tisserand material, you will be disclosing your personal data to those third parties and you should familiarise yourself with those third parties' privacy statements.
Transfers Overseas
- You specifically agree that your personal information may be transferred outside the [European Economic Area (EEA)] so that Tisserand can provide services to you. This may involve disclosure to persons referred to at paragraphs 10 and/or 11 above. Please note that the USA and other countries outside the EEA may have a lower standard of protection for personal information than that required by UK law. If we do transfer personal data to companies based outside the EEA then we will use commercially reasonable efforts to try to ensure that your personal data is processed in accordance with the relevant UK and EC legislation.
Cookies and other automatically collected information
- Our systems will collect your IP address and type of browser when you visit the website.
- Tisserand uses 'cookies' to monitor how people use the site. This helps Tisserand to understand how its customers and potential customers use its website so it can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies. If you do not want Tisserand to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use certain services on the Tisserand website without cookies.
- Find out more about cookies here : www.allaboutcookies.org
Recording and Monitoring
- We may monitor and/or record communications with you (including telephone conversations and emails) for quality assurance, legal, compliance and training purposes.
Subject Access Requests
- If you wish to receive a copy of the information Tisserand holds about you please contact us. A variable fee (currently £10) will be levied for this service as permitted by the Data Protection Act 1998.
Contacting Us
- If you have any questions or comments about this statement, or you wish to review, correct or change the information collected by Tisserand you may contact Tisserand. You can add or update your information in the 'My Account' area. Examples of information you can access through your account area include your recent orders, personal information (including gender, name, e-mail, date of birth, telephone number, address book), delivery and invoice addresses, product notification preferences and your password and access details.
|
