Frequently
Asked Questions

Are Tisserand Aromatherapy essential oils organic?

Sourced from around the world, Tisserand Aromatherapy essential oils are either organic, wild crafted or ethically harvested:

Organic

Certified organic essential oils are derived from plants that have been grown without the use of man-made fertilisers, herbicides or pesticides. Instead, it uses ecosystem management methods to maintain the health of both plant and soil, guaranteeing there are no inputs such as genetic modification or irradiation. The benefits of organic agriculture include no pollution of the local air or groundwater and no synthetic chemicals in the plant or its essential oil, while maintaining the viability of the local environment. International standards are set by IFOAM (the International Federation of Organic Agriculture Movements), which also accredits many certifying bodies, for example the Soil Association or French Ecocert.

Wild crafted

Wild crafted essential oils are derived from plants that are not cultivated, but are gathered from their wild habitat. Although they are not organic, they are grown in their natural habitat, in conditions favourable to the health of the plant. Care is also taken to remain as sustainable as possible.

Ethically harvested

An ethically harvested essential oil is derived from a herb, shrub or tree that is consciously cultivated in its natural environment to ensure the species grows in abundance and is not depleted. As far as aromatic plants are concerned, species depletion is only rarely a problem with herbs (which are mostly easy to grow in quantity) but tends to be more of an issue with slow-growing trees.

Can pure essential oils be used neat on the skin?

Essential oils should not be used neat on the skin, as they are highly concentrated and could potentially cause a negative skin reaction. Essential oils should either be diluted into a blending oil, unfragranced lotion or cream.

How can I use essential oils in massage?

There is nothing quite like a massage to make you feel soothed or energised. However, as pure essential oils should not be applied directly to the skin, they need to be diluted first. To create a body massage blend, add up to 5 drops of essential oil to 10mls of blending oil or unfragranced lotion. For a facial massage blend, add no more than 2 drops of essential oil per 10mls. Use no more than 10 drops in any one treatment.

How can I use essential oils in the bath?

Bathing with essential oils is one of the easiest and most enjoyable forms of therapy. Just before getting into a full bath, add 4-6 drops of essential oil (or blend of oils) in 20mls of blending oil, such as Jojoba or Sweet Almond and swirl the water to disperse fully. For an indulging bath milk, thoroughly mix the essential oil (or blend) with a cup of full fat milk.

How can I use essential oils via inhalation?

Some essential oils, such as Eucalyptus and Tea Tree, are ideal for inhalation, because of their head-clearing and stimulating properties. Add 3-5 drops of essential oil to a bowl of very hot (not boiling) water and inhale the vapour for 5-10 minutes; the effect will be maximised by placing a towel over the head. If you are out and about, simply add 1-2 drops of essential oil to a tissue and inhale.

How can I use essential oils to fragrance a room?

The evaporative properties of essential oils make them ideal for use in a vaporiser. To create the fragrance or mood of your choice, simply add 6-8 drops of essential oil or a blend or essential oils to your Tisserand Aromatherapy Aroma Spa or favourite vaporiser – perfect for the home or workplace.

Can I use essential oils on children?

We do not recommend using essential oils on children under 5 years old.

For children aged 6-11 years old, no more than 2 drops of essential oil per 10mls of carrier oil should be used.

Children over 11 years old can be treated using 5 drops of essential oil in every 10mls of carrier oil, not exceeding 10 drops in total.

How long will my essential oils last?

Essential oils should ideally be used within one year of opening. The best way to maximise the life of your oils is to keep them in a cool dark place, away from direct sunlight. If the oil is exposed to heat, air or light, the shelf life will greatly diminish. Old oils should never be used as there is a risk of irritation or sensitisation.

When shouldn't essential oils be used?

Consult your healthcare professional before using essential oils during pregnancy.

If you have a skin condition, epilepsy, asthma, blood pressure irregularities or are taking prescribed medication, please seek medical guidance before using essential oils.

Can I ingest your essentials oils?

Ingesting essential oils for medicinal use or using them in cookery is potentially very hazardous and is not something that we would ever recommend. The human digestive system is used to processing essential oils in minute amounts in herbs and spices, and this is safe practice; however, any essential oil is at least 100 times more concentrated than found in a herb or a spice, which can cause irritation and internal damage to the digestive tract.

This is why we never recommend that essential oils are used in this way. Our range contains quality essential oils which are carefully quality assessed, but the practice of oral use is not recommended.

Are your essential oils therapeutic grade?

The suggestion of different ‘grades’ of essential oils being safe for oral use or cookery is untrue. Essential oils should never be swallowed or used in food. The question of grade is irrelevant – the important thing is that the essential oil comes from a reputable botanical source, is extracted correctly and has the right aroma profile to give optimum benefit. All these aspects of essential oil assessment are integral to Tisserand Aromatherapy essential oil Quality Control.

How do I dispose of essential oils?

You can dispose of the contents of essential oils by washing down a sink with washing up liquid and hot water. Dispose of glass bottles via recycling.

Can essential oils be used during pregnancy?

It is safe to use essential oils in a vaporiser or diffuser to scent the air. As a general rule, home users of pure essential oils should not use them in massage or in the bath during the first trimester (12 weeks) of pregnancy because of the risk of using the wrong type of oil or accidentally using too much. It is particularly important not to swallow essential oils during pregnancy because of rapid absorption into the bloodstream. Consult a healthcare professional or fully trained aromatherapist before using essential oils at any stage of pregnancy.

How should essential oils be stored?

Keep bottles tightly closed, in a cool dark place out of direct sunlight and well out of reach of children.

Can essential oils be used on pets?

Caution should always be taken when using essential oils around pets, and should never be applied to animals without the advice of a qualified aromatherapist or veterinary specialist.

Diffusing with pets:

Extra caution should be taken when diffusing essential oils in a home with cats. Cats have very sensitive livers and cannot easily tolerate essential oils. If diffusing in a house with cats ensure periods of diffusing are kept to a minimum and that the room you are diffusing in is well ventilated.

Pre-Blended Products

Can your pre-blended products be used on children?

Although diluted at a very low dosage, we do not recommend using our wellbeing range on children under 10 years old, unless it is at the recommendation of a qualified aromatherapist. The exception is the Aromatherapy Mists, when used as room/atmosphere sprays and the vaporisation blends which can be used for spraying or diffusion into the air for children as young as 2.

Our Bath & Body can be used on children from 6 years old as the dilutions of essential oils are quite low.

Why did you discontinue your old Bath & Body Collection?

Our decision to discontinue our lavender, rose and signature blends were based on several factors. Firstly, we wanted to use as many ingredients that are naturally derived as possible. Our new bath and body products now have the highest performing natural bases and are 99% natural in origin. The remaining 1% being a gentle and mild preservative to keep the product fresh.

We have also introduced new, fresher and more modern packaging and fragrances to help bring our products more in-line with the requirements of modern aromatherapy consumers.

Are your deodorants aluminium free?

Yes, our deodorants are free from aluminium and parabens.

Why are your deodorants no longer in glass containers?

We made the decision to change the packaging of our deodorants to make them more environmentally friendly. The change in packaging also makes our deodorants safer for our customers, avoiding any risks associated with glass packaging.

How do I heat up the lavender wheat cushion?

You can heat up the lavender wheat cushion in a microwave or for a subtle heat, place it on a warm radiator. Never heat the wheat cushion up in a conventional oven of any sort and never exceed the time stated on the packaging.

Are your products cruelty free?

Our products are cruelty free and are not tested on animals at any stage of the production process. We are also proud to carry the Vegan Society logo on many of our products.

General

Can you offer express delivery?

We do not currently offer next day or express delivery. Our standard delivery takes 3-5 working days.

How much is shipping and how long does it take?

For UK shipping we charge £3.95 for all orders under £15. For all orders over £15 we will deliver your parcel for free.

Shipping in the UK takes 3-5 working days from acceptance of the order.

International shipping varies from country to country and depending on the weight and size of your parcel. Please check your individual order for prices.

Shipping to countries outside of the UK takes up to 14 working days from acceptance of order.

My product has been damaged in transit, what do I do?

We always ensure that our products leave our warehouse in good condition, however our packages are damaged in transit from time to time. If you are in any way dissatisfied with the condition of your delivery, please email a picture to our Customer Service Team at sales@fnlbrands.com and they will be happy to help.

I need to make changes to my order how do I do this?

Our Customer Services Team are always willing to help, however it is not always possible to make changes to an order once it is being processed. If you need to make changes to your order please contact us at sales@fnlbrands.com or call 01273 325666 and our team will do all they can to assist you.

Can I have a free sample?

As a rule, we generally do not send free samples, unless for a promotional or PR activity. Request for free products will be reviewed and sent at our discretion.

I am a blogger and I want to review your products

Thanks! We welcome emails from bloggers interested in natural cosmetics, beauty, aromatherapy and lifestyle posts. If you are a blogger wanting to review our products, please email us at sales@fnlbrands.com marking your email for the attention of the PR Department.

Complaints

We strive to do everything we can to help our customers have a positive experience on our website and we hope that you love our products as much as we do. Complaints in the first instance should be raised with our Customer Service Team by emailing sales@fnlbrands.com or calling 01273 325666.