All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
CUSTOMER SERVICES TEAM
Our dedicated team will be happy to help you with any queries you may have regarding your order, general product information or the location of your nearest stockist or practitioner.
Feedback on products or service is also welcome. Either e-mail email@example.com or call 0044 1273 325666 (from overseas) or 01273 325666 (from the UK) between 9am-5pm, UK time, Monday to Friday (excluding UK Bank Holidays). If you call outside these hours, please leave your name and daytime telephone number and we will call you back the next working day.
All trademarks, service marks and trade names of Tisserand used in the site are trademarks or registered trademarks of First Natural Brands Ltd.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, First Natural Brands Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. First Natural Brands Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. First Natural Brands Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
First Natural Brands Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if First Natural Brands Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We do not warrant that the information provided in this website is complete or accurate, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information. We shall not be responsible for any harm caused by the improper use of the products or any negative consequences experienced resulting from the using of the products or following of our suggested recipes and blends, unless such harm or negative consequences are caused by our negligence.
When you purchase products, you should ensure that they are suitable for you and that you use them in accordance with the instructions provided. Please note that there are contra-indications for the use of some of our products, particularly for example during pregnancy.
In the event that a First Natural Brands Ltd product is mistakenly listed at an incorrect price, First Natural Brands Ltd reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. First Natural Brands Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your card charged. If your card has already been charged for the purchase and your order is cancelled, First Natural Brands Ltd shall issue a credit to your card account in the amount of the incorrect price.
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
When we receive your order we will give you an order reference number and details of the products you have ordered. We will confirm the order details to you in an e-mail. Please note that this e-mail will be an acknowledgement only and does not mean that we have accepted your order.
When we accept and process your order we will send you a second e-mail. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you this second e-mail, which will contain details of how we will deliver your products to you. Alternatively, we may decline all or part of your order for any reason, in which case we will notify you as soon as practicable.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by First Natural Brands Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
First Natural Brands Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to First Natural Brands Ltd.
DELIVERY & POSTAGE CHARGES
We will process and despatch your order as quickly as possible. Please allow extra time during busy sale periods such as December and over UK Bank Holiday periods. We do everything we can to meet the delivery times specified in this section, however, delivery times may occasionally be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
UK STANDARD: please allow 5-7 working days for delivery
- £3.95 on all orders up to the value of £15
- FREE on all orders of £15 and over
- **During our sale periods, delivery times can increase due to a larger volume of orders. Delivery may take up to 10 working days.**
REST OF THE WORLD: please allow 10-14 working days for delivery
- Pricing for overseas shipment will vary between countries and will be calculated using information on the weight and size of the package. Full shipping details will be given at the checkout. Please check your individual order details for more information, before submitting your order.
The appropriate delivery charge is shown at checkout. Very occasionally, different products in the same order may be delivered separately. If we are not able to deliver all the products together we will not charge you extra delivery costs.
**IMPORTANT** When shipping outside of the UK, Customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order. First Natural Brands Ltd takes no responsibility for the payment of these charges.
We are confident you will be happy with your purchase. We try very hard to ensure that our customers receive their order in pristine condition. If you do not receive all your products, please check that they have been despatched by logging onto your account. If your order is not en-route to you, please contact us.
In the unlikely event that a product arrives damaged or faulty, please e-mail us at firstname.lastname@example.org or call our Customer Services team on 0044 1273 325666 (from overseas) or 01273 325666 (from the UK) between 9am-5pm, UK time, Monday to Friday (excluding UK Bank Holidays). We will ask you to return the product and, within 7 working days of our receipt of the returned goods, will refund your credit or debit card. Any refund due to a fault or other defect will include reimbursement of the applicable delivery charges.
If you are not completely happy with your product for any other reason, you may return the product to us within 7 working days of receipt for a full refund but we shall not reimburse the cost of returning the product.
We welcome orders from overseas customers. However, in many countries we are represented by a distributor who will be able to supply goods locally and we may not sell products via this website to those countries. Details of our international distributors can be found on our International Distributor page. Tisserand.com does not collect any import taxes and/or duties that governments might impose on products shipped to that country, so you are advised to make appropriate arrangements.
TRANSACTIONS THROUGH THIS SITE
All transactions through this site are subject to our terms and conditions. By using Tisserand.com you signify your agreement to be bound by these terms and conditions. These terms were last updated on 1st September 2017. We recommend that you print and keep a copy of these terms and conditions for future reference. You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them. Please read them carefully and make sure that you understand them before you order any products. They do not affect your legal rights.
We may change these terms and conditions at any time for commercial or legal reasons. Any changes will take effect on the date that they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Please ensure that the details you provide us are correct. You can update your information by clicking on My Account.
Tisserand.com reserves the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion.
PRICING & OFFERS
All prices and charges on this site are in UK pounds. They include any UK VAT payable. Please refer to the Delivery section for details of delivery charges. The total cost of your order shall be the price of the products you order plus any applicable delivery charge. All of these will be set out clearly at check-out before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
Payment shall be deducted from your credit card, debit card or Paypal account when we despatch your order to you. We accept payment by Visa, Mastercard, Maestro, Solo and Delta and also via Paypal.
Buy One Get One Free offer is valid across Ascot Collection products only from 8th November whilst stocks last or until the promotion is withdrawn. All orders subject to availability. Place any two items in your basket and get the cheapest free. We will always give the cheapest items free, therefore if multiple purchases are made at basket page the lowest priced items will be free. We reserve the right to retract this offer at any time. This offer is only available on tisserand.com.
The Free Ascot Hand Cream with spend over £25 is for one gift per customer per transaction, whilst stocks last. Transaction must be at least £25 after any discounts have been applied to qualify for the free gift. Gift cannot be exchanged for monetary value. Offer valid from 30th October 2019 whilst stocks last or until the promotion is withdrawn. Promotion is not valid in third party stockists. Free gifts obtained online through this promotion cannot be exchanged for another gift. In the event of any dispute, the decision of Tisserand Aromatherapy is final. We reserve the right to alter, amend or foreclose this promotion without prior notice in the event that unforeseen circumstances make this unavoidable. If a customer wishes to return an order which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned. If part of a qualifying transaction is returned, which leaves the remaining transaction value at £25 or greater, the gift can be retained by the customer.
We try very hard to ensure that all the information on this site is accurate, however occasionally, an error may occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We may also at our sole discretion, choose not to provide you with the product or service if there has been an error in its description or price.
ACCESS TO TISSERAND.COM
We will always do our best to ensure that access to the website is uninterrupted and that transmissions are free from errors (although, due to the nature of the internet, we cannot guarantee this). Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
All content, copy, images trademarks, logos and database compilations on this website are the property of Tisserand.com or its content suppliers, and are protected by UK and international copyright and database right laws. Reproduction, re-using or re-posting of content, copy, images, trademarks, logos or database compilations, for commercial use or otherwise, is unauthorised and will constitute an infringement of copyright.
GENERAL TERMS AND CONDITIONS
- We do not accept amendments to these Terms and Conditions.
- We do not accept orders from children (meaning persons under the age of 18 years).
- You may not transfer any of your rights or obligations under these Terms and Conditions to another person without our prior written consent. We can transfer all or any part of these Terms and Conditions to another organisation, but your rights under these Terms and Conditions will not be affected.
- If these Terms and Conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued.
- If, at any time, we do not require you to comply with any part of these Terms and Conditions, this will not prevent us from doing so in the future.
- If any part of these Terms and Conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the Terms and Conditions will not be affected.
- We are required by law to tell you that sales can be concluded in the English language only and that no public filing requirements apply.
- We cannot be held responsible for any delay or failure to comply with our obligations if the cause for this delay or failure is beyond our reasonable control. This does not affect your statutory rights.
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. If you are a consumer and you do not live in England or Wales, you can choose for your local law to apply.
- We do not exclude or restrict our liability for death or personal injury resulting from our negligence or that of our agents and nothing in this clause shall operate to exclude, restrict or limit this liability. We will not in any event be liable for: (a) any economic loss or damage (including loss of profit, revenue, business, contract, goodwill, or other financial loss); or (b) any indirect or consequential loss or damage which is not reasonably foreseeable as likely to occur in the ordinary course of events. Each provision of this clause operates separately. If any part is disallowed or found to be ineffective by any court or other competent body, the other parts will continue to apply.
USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a First Natural Brands Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
First Natural Brands LTD does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, First Natural Brands LTD is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, First Natural Brands LTD reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to First Natural Brands LTD in its sole discretion.
You agree to indemnify, defend, and hold harmless First Natural Brands LTD, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
THIRD PARTY LINKS
In an attempt to provide increased value to our visitors, First Natural Brands LTD may link to sites operated by third parties. However, even if the third party is affiliated with First Natural Brands LTD, First Natural Brands LTD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of First Natural Brands LTD. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, First Natural Brands LTD seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
COMPETITIONS & PRIZE DRAWS
Please find entry Terms & Conditions for our latest prize draws here:
First Natural Limited, Millennium House, King Business Centre, Reeds Lane, Sayers Common, West Sussex BN6 9LS
Tel: 01273 325666 (UK) +44 1273 325666 (overseas)
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TISSERAND is the trademark of First Natural IP Ltd.
Registered in England & Wales, No. 05842333
Registered address: as above
Tisserand.com is owned and operated by First Natural Limited.