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Yes, at Tisserand Aromatherapy, we are proud to use only the highest quality pure essential oils and naturally derived ingredients. Our formulations are carefully crafted to ensure they are as close to nature as possible, free from synthetic fragrances and chemicals.

While the vast majority of our ingredients are 100% natural or naturally derived, a small number of our products may contain safe, nature-identical preservatives where necessary to ensure product safety and shelf life. These are always used minimally and with your wellbeing in mind.

Every Tisserand product is certified vegan by the Vegan Society, and we proudly display their logo on all our packaging. Our products are also cruelty-free and never tested on animals at any stage of the production process.

We continually work to reduce our environmental impact. Most of our packaging is recyclable, including our cartons, bottles and many of our plastic components. We encourage customers to check local recycling guidelines and look for recycling information and symbols on our website and packaging.

Our products should be used within one year of opening. You can find the PAO symbol, which resembles an open jar with a number and 'M' inside, on all of our packaging, indicating the number of months the product is safe to use after opening.

To maximise the life of your oils and other products, keep them in a cool, dark place away from direct sunlight. Our amber bottles also help prolong their life, protecting the essential oils and preserving their therapeutic benefits. Old essential oils should never be used as there is a risk of irritation or sensitisation.

Many of our products are suitable for sensitive skin; however, because everyone's skin is unique, we recommend performing a patch test before first use. If you have known sensitivities or allergies, please check the full ingredients list or consult your healthcare professional before use.

Some pure essential oils are not recommended for use on sensitive skin. Please refer to the usage instructions and safety information on each essential oil product page for specific guidance.

Some essential oils, like Clary Sage, are not recommended during pregnancy or while breastfeeding. We advise avoiding essential oils entirely during the first trimester and consulting with a healthcare professional before use at any stage of pregnancy or while breastfeeding.

If using essential oils after the first trimester, use only a 1% blend, which is equivalent to 1 drop of essential oil per 5ml of blending oil. Essential oils should never be ingested or used neat on the skin.

Many of our pre-blended products are suitable for use during pregnancy or breastfeeding; however, we do not recommend using our Massage & Body Oils and Body Creams/Lotions due to their higher concentration of essential oils. Our Restore Balance range is also not suitable for use during pregnancy as this blend contains Clary Sage.

If you have any concerns, consult a Healthcare Professional before using essential oil products when pregnant or breastfeeding. If any irritation or other symptoms occur, remove the product and discontinue use.

For more information and guidance on beneficial oils that can be used after the first trimester, read our pregnancy blog articles.

Essential oils can affect animals very differently from humans, and you should be careful when using them around your pets. We recommend using our products, particularly diffusers and pure essential oils, in well-ventilated areas and ensuring pets can leave the room if they choose. Do not apply essential oils or our other products directly to your pet's skin or fur, and avoid using them on surfaces around your home that your pet may have access to. Always store your essential oils and other products in a safe, secure location, away from curious noses.

There are some 'pet-safe' essential oils; however, these should only be used under the guidance of a vet or trained animal aromatherapist.

If you have any concerns, consult a veterinarian before using essential oils around animals.

To keep your Aroma Spa Diffuser in optimal condition, be sure to empty and gently wipe clean the water tank with a soft cloth after every use.

Cleaning your device regularly helps prevent oil buildup and ensures the best performance of your diffuser.

If you use your diffuser regularly and with different blends or essential oils, you can deep clean it by wiping it with a cleaning solution of white vinegar and water.

Always unplug the device before cleaning, and be careful not to get the electrical parts of the diffuser wet. Avoid using harsh chemicals and abrasive tools, as these can damage your device and the ultrasonic plate.

Fragrance allergens are certain ingredients found in perfumes, scented cosmetic products, and essential oils. While our products never contain artificial fragrances, some of the natural components within pure essential oils can occasionally cause skin sensitivities in certain people. If someone has developed a sensitivity to one of these ingredients, even tiny amounts may trigger a reaction such as redness, itching, or a rash (also known as allergic contact dermatitis or skin sensitisation).

Since we use only 100% natural pure essential oils for fragrance, any allergens in our products come solely from these natural sources. If fragrance allergens are present in our pre-blended products, they are clearly listed at the end of the ingredient list, with each specific allergen highlighted by asterisks. For our single essential oils, we list any naturally occurring allergens at the end of the Safety Information, following the word Contains.

If you experience any irritation or discomfort after using a Tisserand product, discontinue use immediately and rinse the affected area with soap and clean water. Seek medical advice if symptoms persist or are severe. We also recommend contacting our Customer Care team with details so we can support you and investigate further.

Under the regulations of UK and EU law, certain products with potentially hazardous properties must display warning information about these hazards on their packaging, a practice known as CLP (Classification, Labelling, and Packaging). This requirement isn’t limited to household products; it also includes aromatherapy items such as Single Essential Oils, Blended Diffuser Oils, and specific non-cosmetic products like Room Mists.
In response to the ongoing evolution of the interpretation and implementation of these regulations, Tisserand has taken proactive measures to achieve full compliance and establish leadership within the market, aligning with our commitment to excellence across all aspects of our operations.